Program Offerings

This program covers how to engage in successful conversations with clients at every stage of the buying process. Whether you’re preparing for an initial meeting or are about to make a final presentation, we review how to intentionally plan your interactions so that you don't focus simply on how to get buyers to try your products and services, but how, by understanding their business and their challenges, you can determine how to help solve their problems with a collaborative, tailored solution.

Salespeople can no longer get by on product knowledge and a snazzy sales pitch. They need to be able to connect with their clients and prospects, manage their emotions, and influence behaviors. This workshop is designed to create an understanding of EI competencies (both personal and social) and the impact our emotions have on our communications, interactions and relationships, and provide techniques for managing them. 

Regardless of whether you are making an outgoing sales call or responding to an incoming customer service-related call, the way you interact with the person at the other end of the line can make or break the potential opportunity or current relationship. This course focuses on the skills required to ensure that every phone interaction is handled in a professional, customer-focused manner that leaves each party feeling positive about the experience.

Whether you often address an audience of hundreds, frequently present to small groups or in meetings, or have one on one discussions that require your preparation and presence, this course will improve your approach to planning and preparing your sales story and message as well as more effectively delivering it.

Successful collaboration requires a cooperative spirit and mutual respect, and can exist between many different types of partners. This course explores the various ways we can create a healthy, productive work environment in which all team members contribute the best they have to offer every day.

Few argue with the notion of trust. But only a small number of business leaders recognize that internal organizational trust is directly related to their company's bottom line.  Instead they believe that trust is a "nice to have" social virtue. This course explores trust as an economic driver, and the impact that low trust has on an organization's health and success. We discuss real opportunities to turn trust "taxes" into "dividends" and create action plans that can be implemented immediately.

We offer individual coaching as well as training to management teams who are looking to build and/or hone their skills as coaches to their respective teams.

This course gives you a process to strategize how, when, and whom you influence. As you identify the difference between personal power and positional power, you apply tactics to address influence with logical, emotional, or cooperative appeals.

In the late 1990s, The Harvard Business Review  hailed emotional intelligence as  "a ground-breaking, paradigm-shattering idea", one of the most influential business ideas of the decade. Today, companies routinely look through the lens of EI  in hiring, developing, and promoting their employees. It's become a competency that is as essential to success as any other. In this course we delve into the competencies of Self-Awareness, Self-Management, Social Awareness, and Relationship Management. 

Change is here to stay. You can't run away from it, and you can't make it go away. What you CAN do is learn how to manage yourself and others through it and reduce the distractions that organizations experience when moving from the current state to the desired one. This course equips you with the skills needed to do just that.

Whole Brain Thinking is a methodology designed to help individuals, teams, and organizations better benefit from all of the thinking available to them. Through the HBDI assessment and participating in this workshop, participants come to fully understand the Whole Brain Thinking Model and examine how thinking preferences affect behaviors in planning, work, and communication.